Policies

The boring page, kept short. Three rules and some helpful notes.

The Three Rules

Cancellations: 24 hours' notice, please — that slot goes to someone on the waitlist. Inside 24 hours we charge half the service; no-shows are charged in full. Genuine emergencies are genuine emergencies, and we're human about them.
Lateness: we hold your slot for 15 minutes. Past that, we do what we can in the time that's left at the full price, or rebook you.
Health first: please reschedule if you're sick — our tables are two feet apart and our estheticians would like to stay employed. The late fee is waived for illness, always.

Before Your Visit

Arrive 10 minutes early on a first visit for the intake form and tea.
Tell us about medications, pregnancy, and skin products in use — especially retinoids before waxing or peels.
Facials: come with or without makeup, truly doesn't matter, we start by taking it off anyway.
Massage: undress to your comfort level. You are draped the entire time. The therapists have seen every level of comfort and have opinions about none of them.

A simple, quiet treatment room at the studio

Payment & Small Print

We take cash, all major cards, and local checks. Prices include everything; gratuity is optional and never expected.
Kids under 12 can't wait in the lounge unaccompanied — it's a quiet space and they get bored in about ninety seconds.
Product returns: opened or not, within 30 days, no interrogation. If it broke you out, we want to know anyway.
Scent sensitivity? Say so when booking — we'll skip the essential oils and warn the room before you arrive.

One more thing

If a treatment ever wasn't right — too rough, too rushed, not what the menu promised — tell Dana at the desk before you leave. We would genuinely rather fix it on the spot than read about it on Yelp. (We fix it either way. The desk is just faster.)